Support Operations Hub
Effective Date: April 2026
At Somnoxa Operations Hub, accessible from somnoxa.vip, one of our main priorities is the privacy of our customers and the customers of our partner brands. This Privacy Policy document outlines the types of information collected by Somnoxa and how we utilize it to provide after-sales support.
When you submit a support ticket via our portal for any of our partner brands (Motaletoy, Zatsaog, Zuurager, Saitong), we collect information that is necessary to process your request, including:
We use the collected information exclusively for the purpose of operational support, which includes:
Mobile Information Sharing: Somnoxa Operations Hub strictly protects your mobile data. We do not sell, rent, lease, or distribute our customer lists or phone numbers to external third parties.
Important 10DLC Compliance Statement: Mobile information provided for SMS notifications will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this opt-in data will not be shared with any third parties.
Somnoxa Operations Hub does not knowingly collect any Personal Identifiable Information from children under the age of 13. Our support services are designed for the adult purchasers of our partner brands on Amazon. If you believe your child provided information on our website, we strongly encourage you to contact us immediately so we can remove it.
We implement standard, robust operational security measures to protect your personal information both online and offline. Information such as Amazon Order IDs and contact details are handled securely to ensure safe processing of your after-sales claims.
If you have additional questions or require more information about our Privacy Policy and data handling practices, please do not hesitate to contact our team by submitting a ticket through our official support portal.